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Frequently asked questions

Feel free to contact us if you can't find your answer below.  We can always serve you better via a phone conversation.

What is required to reserve the cabin?

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First step is a call to us.  We will ask some general questions about your vacation expectations and we will also tell you our expectations. To book your reservation, we will need a credit card payment of $500.00 at the time of reservation.  This is your reservation/damage deposit. We will then email you a rental contract/agreement for you to fill out and it needs to be in our hands within 7 days from the date that we email it to you. The cabin remains available to rent until we receive your paid reservation deposit.

 

The reservation/damage deposit automatically converts to a security/damage deposit upon arrival.The deposit is NOT applied toward rent; however it is fully refundable within seven (7) business days of departure providing the following circumstances are met plus any items described in the rental agreement.  Your $500.00 deposit will be refunded within 7 days if the cabin is left clean, undamaged and if nothing is missing plus any items listed in the rental agreement.

 

THE CABIN IS COMPLETELY NON-SMOKING!!!!!   Failure to follow this policy will also result in forfeiture of your security/damage deposit and denial of any future rental.  Thank you for understanding.

 

An advance payment equal to 50% of the rental rate is required fourty-five (45) days before arrival.  The advance payment will be applied toward the cabin rent. The advance payment is not a damage deposit.  The BALANCE OF RENT is due twenty (20) days before your arrival date. Full payment is due at time of booking for reservations made 30 days or less prior to check in. The rental amount is always fully refundable in the event of a cancellation provided the proper notice has been given.

Can I cancel my reservation after I've made a deposit?

 

Yes, provided the following are met;

 

A forty-five (45) day notice is required for cancellation. 

Early departures, No Shows or shortened stays does not warrant any refund of rent.

Below is our 3 tier refund policy in the event of a cancellation.

 

                * 45+ days notice prior to check-in=100% refund including deposit.

                * 44-11 days notice prior to check-in=50% refund of rental amount. (Reservation deposit will be forfeited along with                            50% of the rental amount.)

                * 10 days or less notice prior to check-in=Forfeiture of full rental payment, however, your full $250.00 reservation                         deposit will be returned.

 

Shortened stays or early departures made less than 46 days prior to check-in, or after check in does not warrant any refund of rent. This is because most of our guests are planning their vacations several months in advance and the closer we get to the arrival date, the harder it becomes for us to "re-book" a cancelled reservation and in the mean time, we most likely have turned away others for that same time frame.

 

If you make a reservation less than 45 days prior to check in, your reservation deposit ($500) and 1st half (advance payment) of the rental payment is required at the time of reservation and the balance of rent is due 20 days prior to check-in. 

 

Reservations made less than 30 days prior to check-in need to be paid in full at time of reservation.   

 

Do you have WiFi or Internet Service at the cabin?

The cabin DOES have WiFi internet access.  NOTE: T-Mobile phones will not have cellular service at our location.

Are pets welcome and is there any additional charges?

 

Yes, however, we reserve the right to forbid them if we feel we need to.  Guest to pay additional pet fee in the amount of $100 per reservation, (up to 2 pets).  Additional pets above (2) pets must be approved by the homeowner and may require additional pet fees.

 

As a pet owner ourselves, we understand that your pet(s) are family too and we took the minority role as a vacation home owner to allow others to bring their pets.  Statistics show that only about 25% of vacation homes allow pets. PLEASE NOTE, if you have a pet that is known for chewing on items, has separation anxiety or has the possibility of damaging our home/cabin, please do not bring them.  The fact that we allow pets doesn't mean that we are ok with them chewing on cabin items, clawing at the screen doors or causing other damage.  Simply asking that you help us by respecting the fine work we've put into our cabin and damages resulting from a pet will be the responsiblity of the pet owner and/or the guest who signed the rental contract. Thank you!

 

Dogs (Maximum of 2 unless small dogs) welcome for extra pet fee.  Short, medium length hair dogs prefered.  Long haired dogs such as German Shepards, Huskies, Mastiff, etc. might not allowed due to large amounts of shedding and family allergy! Ask us about your pet specifically!
 

 

Generally, most dogs are welcome.  Cats are NOT allowed under any circumstances.  If bringing a pet, our pet policy will be attached with the rental contract/agreement. 

 

Pets are NOT allowed on the furniture and are NOT allowed to sleep on the beds.  If there is evidence of either of those things happening, you may be subject to forfeiture of your security/damage deposit.

 

Pets must also be kept on Rainbow Reel's property at all times.  Do NOT allow pets to venture off onto neighboring properties unless attended.

What kind payment is accepted?

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We can accept Visa, MC, American Express and Discover Credit Cards, (add 3.50% for credit card payments unless the reservation is made 10 days or less prior to check in) or if time allows, we will gladly accept a personal check (no other checks accepted). The 3.50% Credit Card upcharge does NOT APPLY to the $250.00 reservation/damage deposit. International payments must be made via credit card. Please allow for postal delivery time for us to receive your payments by the due dates to avoid your reservation from possibly being cancelled. All checks will be cashed upon receipt and held in an account to verify validity of the check.  Refunds will be given back in the form of a personal check from us unless you paid via a credit card, in which we will refund your card. 

 

Please note:  If we receive a bad check or a check with NSF, you will be charged the extra fees from our bank for that check. 

Is there a minimum stay required?

 

Yes, depending on the season, there is either a 2 night (spring/fall, or winter), 3 night minimum (early summer) or 7 night minimum (PEAK SUMMER) stay required. NOTE: PEAK Summer 2020 runs from June 6th, 2020 through September 7th, 2020. Minimum stay of 7 nights required for all 2020 PEAK summer dates, Saturday to Saturday week rental weeks only between these dates!  Shorter stays allowed, however, the rental price remains the same as a full week, applies to PEAK SUMMER WEEKS ONLY! 

 

HOLIDAYS REQUIRE A 3 NIGHT MINIMUM regardless of the season.

 

 

 

Is there anything else of big importantence that I should know about renting your cabin?

Yes, as part of our rental agreement, we have a page attached where we ask that you list the names of each guest and denote if they are an adult [A] or child [C].  This is now done for a two fold reason.  First reason is that in the event of a fire or severe weather (tornado), we can be more informative to emergency responders if we had an accurate head count and if they were adults or children.  The second reason is for our benefit because, dispite our transparency, we've still had some past guests deceive us about how many people were in their group or if they were bringing pets.  Unfortunately, what we have found is that those not willing to do this have something to hide or have intensions to use our property for something different than what they have told us, and honestly, those aren't the guests that we like to open our doors to.  We want our cabin to be well cared for and we want responsible guests to enjoy it as much as we do.  Thank you for reading this and understanding. 

 

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